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IP Exclusion

If you do not want to measure data from particular IP address, you can use IP exclusion feature to exclude the data.  

This is how it works

  1. When excluding one IP

Example: 102.111.2.1

  1. Specify the range of IP addresses you want to exclude

Example: 102.111.1.1-102.111.1.255

 

* It takes 10 minutes to 15 minutes to be reflected after setting.

※ ※ You can check if exclusion address is applied by the following method.

 

There are two types in “my IP address.”

(1) When acquiring static IP – Always have the same IP address as the connection source

(2) DHCP – Disconnect and reconnect, IP address will be reassigned

 

Therefore, it is not always the same IP address as the connection source; it can be excluded only in the case of (1)

Please confirm that (1) is the exclusion setting by the customer.
(1) is established, from the fixed IP address that should be excluded

If you have any questions or concerns, please reach out to us at support@ptengine.com or use the bottom right-hand tab to send our support desk a message. We look forward to helping you succeed.