1. Common Reasons #

• Ptengine tracking code is missing from some pages:

  Tracking code must be installed on all pages you want to monitor. If you have restricted the tracking scope, please ensure that the target pages are included within that scope.

• Data Delay:

  Even if the tracking code is correctly installed, data may not appear immediately due to potential delays.

  After installing the tracking code, data needs at least one session settlement period (default is 30 minutes after session interruption) to be reflected in the overall summary or heatmaps.

• Incorrect Domain Settings:

  Please check if the registered domain is correct in "Profile Settings" within the management interface. Ptengine will only track the domains you have configured.

• Incorrect Data Time Range Setting:

  Ensure that the target date range for your data starts from the date you installed the tracking code.

• Different HTML Source Code for PC and Mobile Websites:

  Please ensure that the Ptengine tracking tag is also installed in the HTML source code of your mobile website.

• Browser Extensions Blocking Ptengine:

  If ad-blocking software is installed, it may block Ptengine tracking.

• Excluding Specific IP or UA Addresses:

  Ensure that Ptengine is not excluding specific traffic based on IP addresses or User-Agent (UA).

• Webpage Uses CSP (Content Security Policy):

  If the webpage uses Content Security Policy (CSP) but the Ptengine domain is not added to the whitelist, proper tracking may be prevented.

2. Confirming Data Measurement Method #

Real-time Data Confirmation Steps:

• Open the target page in a new browser tab.
• Go to the "Real-time" tab in the Ptengine management interface and enter the test URL into the URL bar.
• If you can see visit records appearing, it indicates that tracking is functioning correctly.

Understand important metrics

How to track multiple subdomains within a single profile #

Ptengine allows you to set up multiple domains within a single profile. Furthermore, for one domain, you can set up multiple subdomains.

Regarding domains, regardless of how many subdomains there are, they are all considered as one domain for Ptengine's purposes.

For example:

www.sample.co.jp

store.sample.co.jp

sale.sample.co.jp

These three different subdomains actually belong to the same domain, which is sample.co.jp. You only need to set up "sample.co.jp" as one domain, and all three sites mentioned above will be tracked.

Recommended Synchronous Loading of Tracking Code #

Reasons for Synchronous Loading #

n synchronous loading, when a page begins to load, tag processing starts as soon as the JavaScript is loaded, and page loading pauses until this processing is complete. In other words, tag processing is guaranteed to start when the JavaScript is loaded, which helps ensure accurate data measurement. However, the drawback is that it may potentially impact page loading speed.

Optimizing Page Load Speed with Synchronous Loading #

Ptengine's basic tag has been improved through measures such as utilizing CDNs and proprietary algorithms. In normal network conditions, it can load within tens of milliseconds, and even in the Experience release environment, it loads within 500 milliseconds. Therefore, even with synchronous loading, it does not significantly impact user experience.

Tag Compression and Caching

Ptengine's tracking code enhances website performance by reducing network bandwidth usage and download times.

• Minimized Code Size: Reducing code size minimizes download times and bandwidth usage, thereby improving website performance.
• Using High-Speed Servers and CDNs: Employing high-speed servers and CDNs improves website responsiveness and mitigates the impact of the tag on page loading speed.
• 24/7 Monitoring: We monitor network fluctuations through global node monitoring services and real-time observation of tag file download speeds to ensure timely detection of any issues.

Note: Ptengine's core code is hosted on AWS computing platforms, renowned for world-class networking and storage. AWS has been recognized as a leader in cloud infrastructure and platform services for the past 10 years. Historical data shows they have achieved 100% uptime for 10 consecutive years.

Advantages of Synchronous Loading

The advantages of adopting synchronous tags are as follows: (The descriptions below are based on the basic tag being embedded in the HTML.)

• Accurate Data Measurement: Synchronous loading ensures that the subsequent code execution only occurs after the Ptengine tag is loaded. This leads to high reliability and trustworthiness of the measured data.
• Easy Management and Maintenance: With synchronous loading, Ptengine's basic tag has higher priority and is less likely to be overwritten or blocked by other JavaScript code. Furthermore, because it's directly embedded in the HTML code, tag management and maintenance remain straightforward and uncomplicated.
• Suitable for Various Browsing Environments: Synchronous loading is applicable to both desktop and mobile devices and is suitable for all websites. It also adapts well to changes in various browser specifications.

In summary, synchronous loading of tags enhances data credibility and stability, simplifies tag management and maintenance, and is suitable for measurement across diverse browsing environments.

Asynchronous Loading (Non-Synchronous Reading)

Asynchronous loading means that tag processing is not necessarily synchronized with JavaScript loading time but rather operates as an independent process. Unlike synchronous loading, even if one code fails to load, it does not impede the loading of other code. Tag management tools like Google Tag Manager often employ asynchronous loading because it does not affect page display and avoids inconvenience to users.

Disadvantages of Asynchronous Loading

The disadvantages of asynchronous loading include unstable processing timing, which can lead to inaccurate data measurement. Additionally, if page editing is performed within Ptengine Experience, page flickering may occur. Furthermore, choosing the correct loading method depending on the situation adds to management complexity.

Ptengine's tracking code, through its unique technology, avoids the issues of delayed loading and therefore adopts synchronous loading.