FAQ – Help Center

Help Center

Ptengine | Insight
Ptengine | Experience
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Help Center

Ptengine | Insight
Ptengine | Experience
Log in

Getting started

How to install the Ptengine tracking code
Install tracking code – Google Tag Manager
Install tracking code – WordPress

How-to videos

Video Tutorial – Set up Conversions
Video Tutorial – Event tracking
Video Tutorial – Heatmaps
Video Tutorial – Data center
Video Tutorial – User segmentation

Account set up

Account information
Change payment type
How to delete my account
Stop automatic renewal of your payment
What happens when hitting PV limit
Supported payment methods
Setting Up the Ptengine Tracking Code for Shopify

Data center

Data center introduction
Data center toolbar explanation
Filter & segmentation

Events

Event tracking
Visual event setting
Manually event tracking
Video Tutorial – Event tracking
Visualized event set up but no data flowing in

Conversions

What are conversions?
Regular CV/Negative CV
Funnel setting
Conversion setting
Conversions are not tracked correctly
Video Tutorial – Set up Conversions

Heatmaps

Heatmap-Overview
Click Heatmap
Attention Heatmap
Page Analysis
Scroll Reach Rate
Heatmap comparison
Share your Heatmap
Historical Heatmap
How to simulate a mobile browser to view mobile heatmaps in web view
Video Tutorial – Heatmaps
Chrome extension – Ptengine Assistant

Project

Project setting
IP exclusion
URL combination
Event setting
Page group setting
Conversion setting
UA exclusion
Cross-domain tracking
How to use Optimizely X with Ptengine

Dev. docs

API Docs

FAQ

Cross domain tracking
Glossary
URL setting rule
Advertising Identification Methods
How to Track Non-Standard UTM Ads
Confirming Tracking Code Deployment
Tracking code correctly deployed but no data in
Impact of Tracking Code on Page Load Speed
Difference Between Conversions and Goals
Visualized event set up but no data flowing in
Why Session Data is Different from Event Data
Conversions and Page Groups Set Up, but Data Not Flowing In Correctly
Experience data anomalies
How Ptengine Collects and Protects Your Data

Release notes

2021-04-13 New Campaign Reports & UA exclude feature have been implemented

Getting started

Project creation
User identification
Users and permissions

User groups

User group introduction
Creating a user group
How to use user group reports

Experience campaigns

What is Personalization?

Campaign creating

Anti-Flicker settings for page editing and A/B testing
Create a Popup or Sticky Bar
Page Inline Editing
Create a Form
Create your first A/B-test
Video Tutorial – User segmentation
Tips of rearrange function
HTML Editing Guide
Create a redirecting test
Smart Traffic Allocation: Powered by Bandit Algorithm

Campaign reports

Campaign Report
Understanding A/B Testing Report

Goals

Goal introduction
Difference Between Conversions and Goals

Data settings

Data Settings

FAQ

Anti-Flicker settings for page editing and A/B testing
Difference Between Conversions and Goals

Starting Guide

Install Ptengine Script by Google Tag Manager
Cross-domain Settings
Tag Setting Question

Campaigns

How to analyze the A/B-test results
Check campaign heatmap
Add anchor link
Clarification on “AND” VS “OR”
Experience preview with real conditions

User groups

Matching rules
Filtering conditions in user group

Getting started

How to install the Ptengine tracking code
Install tracking code – Google Tag Manager
Install tracking code – WordPress

How-to videos

Video Tutorial – Set up Conversions
Video Tutorial – Event tracking
Video Tutorial – Heatmaps
Video Tutorial – Data center
Video Tutorial – User segmentation

Account set up

Account information
Change payment type
How to delete my account
Stop automatic renewal of your payment
What happens when hitting PV limit
Supported payment methods
Setting Up the Ptengine Tracking Code for Shopify

Data center

Data center introduction
Data center toolbar explanation
Filter & segmentation

Events

Event tracking
Visual event setting
Manually event tracking
Video Tutorial – Event tracking
Visualized event set up but no data flowing in

Conversions

What are conversions?
Regular CV/Negative CV
Funnel setting
Conversion setting
Conversions are not tracked correctly
Video Tutorial – Set up Conversions

Heatmaps

Heatmap-Overview
Click Heatmap
Attention Heatmap
Page Analysis
Scroll Reach Rate
Heatmap comparison
Share your Heatmap
Historical Heatmap
How to simulate a mobile browser to view mobile heatmaps in web view
Video Tutorial – Heatmaps
Chrome extension – Ptengine Assistant

Project

Project setting
IP exclusion
URL combination
Event setting
Page group setting
Conversion setting
UA exclusion
Cross-domain tracking
How to use Optimizely X with Ptengine

Dev. docs

API Docs

FAQ

Cross domain tracking
Glossary
URL setting rule
Advertising Identification Methods
How to Track Non-Standard UTM Ads
Confirming Tracking Code Deployment
Tracking code correctly deployed but no data in
Impact of Tracking Code on Page Load Speed
Difference Between Conversions and Goals
Visualized event set up but no data flowing in
Why Session Data is Different from Event Data
Conversions and Page Groups Set Up, but Data Not Flowing In Correctly
Experience data anomalies
How Ptengine Collects and Protects Your Data

Release notes

2021-04-13 New Campaign Reports & UA exclude feature have been implemented

Getting started

Project creation
User identification
Users and permissions

User groups

User group introduction
Creating a user group
How to use user group reports

Experience campaigns

What is Personalization?

Campaign creating

Anti-Flicker settings for page editing and A/B testing
Create a Popup or Sticky Bar
Page Inline Editing
Create a Form
Create your first A/B-test
Video Tutorial – User segmentation
Tips of rearrange function
HTML Editing Guide
Create a redirecting test
Smart Traffic Allocation: Powered by Bandit Algorithm

Campaign reports

Campaign Report
Understanding A/B Testing Report

Goals

Goal introduction
Difference Between Conversions and Goals

Data settings

Data Settings

FAQ

Anti-Flicker settings for page editing and A/B testing
Difference Between Conversions and Goals

Starting Guide

Install Ptengine Script by Google Tag Manager
Cross-domain Settings
Tag Setting Question

Campaigns

How to analyze the A/B-test results
Check campaign heatmap
Add anchor link
Clarification on “AND” VS “OR”
Experience preview with real conditions

User groups

Matching rules
Filtering conditions in user group

Home
Docs
FAQ

FAQ

Cross domain tracking
Glossary
URL setting rule
Advertising Identification Methods
How to Track Non-Standard UTM Ads
Confirming Tracking Code Deployment
Tracking code correctly deployed but no data in
Impact of Tracking Code on Page Load Speed
Difference Between Conversions and Goals
Visualized event set up but no data flowing in
Why Session Data is Different from Event Data
Conversions and Page Groups Set Up, but Data Not Flowing In Correctly
Experience data anomalies
How Ptengine Collects and Protects Your Data

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