Conversions and Page Groups Set Up, but Data Not Flowing In Correctly

  • Data accumulation starts after setup: Conversions and Page Groups only begin collecting data after they are configured. Please ensure you are checking data for a time range after the setup date.
  • User sessions may still be active: Ptengine's default session settlement time is 30 minutes. Some data may only become visible after the user session is settled.
  • Missing tracking code on conversion pages: If you are unable to confirm conversion data, it's possible that the tracking code is not installed on the pages you have defined as conversion pages. Additionally, Ptengine's conversions are recorded on a per-session basis. Even if a user completes multiple conversions within a single session, it will only be counted as one conversion.
  • Cross-domain issues for conversion pages across domains: If the conversion page is reached across different domains, a cross-domain issue might be present. Cross-domain activity can break sessions. Cross-domain settings are required to connect sessions across different domains.

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